As credit union executives, directors and board administrators adopt digital board management processes, cybersecurity risks associated with digital adoption leave them more vulnerable to cyberthreats. Board members play essential roles in organizations of all types, [...]
Athletes warm up because it raises the temperature of their bodies and their muscles, readying them for high performance. The same is true when board members and executives are getting ready for a strategic planning [...]
Though no one can predict the future, some organizations certainly help to shape it. When it comes to financial services, financial technology companies are doing just that. With their actions today, they are influencing how [...]
The hostile-attack headache keeps getting worse. The successful ransomware attack on Kaseya, which reportedly has credit union clients, over the July 4 holiday raises new concerns, says Heath Stanley, director of virtual advisory services at [...]
I’ve recently stepped into the role of chair of the Black Alliance Cooperative at $28 billion BECU, Seattle, where I’m also a supervisor in our contact center . B.A.C. is an employee [...]
The hand grenade was tossed over the wall in an email. “We decided we don’t need the consultants,” a board committee chair of a multi-billion-dollar financial institution wrote. There had been no discussion with [...]
Someone once said confidence and courage come through preparation and practice. For those new to their positions, especially leadership roles, preparedness couldn’t be more essential. And for women, the journey to confidence can be [...]
As organizations have adapted to changes in the world, we’ve adjusted how we conduct business to serve our members. This includes how we interact in a virtual space, what services we offer and how [...]
I just finished an interview with the female CEO of a fairly large credit union. I love conducting interviews. It’s my favorite part of my job, and luckily, I get to conduct a lot [...]
We’ve been here before, except last time it was toilet paper and hand sanitizer: Today’s shortage is new cars, and the impact on consumers is far greater than hours-long checkout lines or upset [...]
Diversity, equity and inclusion is a complex movement that continues to evolve, challenge our assumptions and push us forward. Done well, DEI can transform company culture and be a strategic differentiator for credit unions. The [...]
Volumes have been written about improving the digital banking experience for consumers. Many retail banks and credit unions have stepped up to the challenge, but the COVID-19 pandemic has been instrumental in shining a light [...]
We credit unions all work hard to serve diverse communities and support individual community members in a just and unbiased way. In fact, credit unions were founded on cooperative values that include equality and equity. [...]
Anyone who knows me knows I have a very well-developed, self-deprecating sense of humor. It’s been part of my executive survival plan for three decades! In general, I try not to take myself too [...]
Adoption of digital banking isn’t just accelerating—it’s taking root, according to a recent survey from Chase. Post-pandemic, consumers have drastically changed how they bank. Those who were once reluctant to leverage digital [...]
