Adoption of digital banking isn’t just accelerating—it’s taking root, according to a recent survey from Chase. Post-pandemic, consumers have drastically changed how they bank. Those who were once reluctant to leverage digital [...]
Credit unions have lost a lot of ground with Gen Z and millennials. Why? Mainly because the majority of young adults are not familiar with credit unions. According to a survey of more than 500 [...]
I’m going to give you a system that allows you to achieve your greatest visions. I’ve uncovered this process by using it: In 2015, I founded an innovative addiction treatment center for the [...]
Successful loan officers regularly commit to business development throughout the year to build their future pipeline. Here are nine best practices for cultivating your mortgage business. 1. Focus on Purchase Mortgages If you have not [...]
Some say that there are two types of companies: those that have been hacked and those that have been hacked but don’t yet know it. Today, all companies—including credit unions—are considered technology [...]
In a recent survey of more than 250 bankers representing banks and credit unions, 61% of respondents said their financial institution plans to maintain or increase Small Business Administration loan origination this year and beyond. [...]
The 20th anniversary of the Sept. 11 attacks serves as a grim but necessary reminder that disaster can come without warning. CUES member Steve Bugg, president/CEO of $1 billion Great Lakes Credit Union in [...]
The path of the global and domestic economy continues to vex us in the relatively uncertain COVID-19-recovery world. The only precedent that might guide us is the end of World War II. However, at the [...]
As some organizations start bringing employees back to the office, many are finding that not all team members are excited to be transitioning back to an office environment full time. Although many employees struggled over [...]
Elevated regulatory expectations for identifying and addressing the risks inherent in vendor relationships are at the heart of proposed guidance recently unveiled by federal banking agencies—a sign that credit unions should also prepare for [...]
In this time of continued pandemic uncertainty, credit unions have shown they are willing to pay to have top talent leading their organizations. I know this because our annual survey shows that executive pay went [...]
For the foreseeable future, credit unions and their members will be navigating the twisty road of COVID-19 recovery. Hybrid banking models seem to be the most workable strategy for the time being (and probably well [...]
Every financial institution has unique insurance needs. It is important to take a holistic approach when exploring risk mitigation options. The key questions to ask yourself when deciding on how to manage risk in your [...]
It wasn’t long ago that people would join the credit union closest to home because they wanted to keep their money local. While that sentiment hasn’t changed much, everything else about how we [...]
Customer service has become a focal point for all industries. An industry-agnostic study recently found that 86% of buyers are willing to spend more for a great customer experience. This means that credit unions need [...]
