Employee connection is possible remotely
Happy holidays! I hope you are enjoying a joyful season. At this time of year, we naturally tend to think about how we can thank employees for the good work they’ve done. Sending a [...]
CUES News Archives
The role of the cloud contact center in modernizing member experiences
Consumers have long joined credit unions for their local community commitment, competitive rates and personalized service. Essential for membership growth and competitiveness, high-touch services must now equally include both in-person service and digital interactions, particularly [...]
Leadership that inspires and empowers
Jennifer McHugh, VP/community engagement at $3.8 billion Royal Credit Union, Eau Claire, Wisconsin, was chosen as the 2021 CUES Exceptional Leader, and with that honor has come contemplation about what leadership means. “I [...]
Unwinding the COVID-19 concessions for ‘secret CECL’
It has been nearly two years since the beginning of the COVID-19 pandemic. While concerns about new variants continue to make the news, American society seems to have progressed to a point of weariness with [...]
‘Tis the season to buy now, pay later
In what is arguably the first holiday season with buy now, pay later as a “mainstream” payment option, new research reveals many Americans consider it a gift. According to a study by GoCardless, a global [...]
Purposeful Talent Development: You’re looking to tap your team’s hidden potential
McDonald’s founder Dave Kroc famously said, “Take care of your people and the business will take care of itself.” Today, developing your people and investing in social capital has never been more important as [...]
Tech Time: How credit unions can capture revenue through predictive modeling
Today, financial institutions are awash in deposits from pandemic-era stimulus programs, but they can take steps to balance this influx with lending. It’s time to embrace cross-selling predictive modeling to more accurately and proactively [...]
Good Governance: The chair must prioritize facilitating over speaking
Michael Daigneault, CCD, CEO at Quantum Governance, tells a story of a judge who served on the board of a large credit union. At board meetings, he would speak up, be heavily involved and opine [...]
The 3 things every credit union needs to know about data science
Data science is often confused with other disciplines, like data engineering. Knowing the difference is important because it helps credit union leaders more confidently take the first steps on a journey to data transformation. So, [...]
Building a better talent machine for the future
We’re experiencing upheaval and uncertainty in the employment arena. One of the most common issues we're hearing and talking about in strategic planning engagements is talent—more specifically, how to retain and engage the [...]
Inside Marketing: Maximizing ROI with digital branding
While the age of the average credit union member remains in the mid-40s, it is important to recognize that this age range is no longer held strongly by Gen X. Instead, the eldest millennials—otherwise [...]
Winning employee buy-in for a fintech strategy
A flood of consumers and businesses became digital converts almost overnight during the earliest days of the coronavirus pandemic. To keep up with customers’ heightened need to perform day-to-day tasks from home, financial institutions intensified [...]
Talent development: A party plus a plan
It has been said that leading scientists grumble when it’s time to pause their research, write a paper about their most recent findings and attend a conference to share their work with their peers. [...]
Leadership Matters: Resilience is a secret ingredient to successfully navigating change
There comes a point during a transformation where people begin to run out of gas. I’ve seen it many times: Arriving late to meetings Incomplete work Staring off into the great unknown Outbursts out [...]
Digital card services enable credit unions to meet members where they are–on their devices
Credit unions continue to rethink and evolve delivery models to accommodate today’s member needs for digital financial service experiences—and credit and debit programs are leading the way. Beginning with card controls and alerts, [...]