Dear Executive Suite, I’m a teller
Dear Credit Union Executives, I’m a teller. I’m the first person that our members see when they enter our branch. My warm hello and friendly smile set the tone for how people feel [...]
News Archives
Do you pass The Boat Test?
At our company, we have a philosophy called “The Boat Test”. We don’t do business with people with whom we wouldn’t want to spend a day on a boat. It’s simple, life [...]
Protecting a financial lifeline for consumers
Credit unions are committed to the financial well-being of their members and communities. As your voice in Washington, we recognize that you face many challenges as you work to achieve that. One of those challenges [...]
Protect members from job ‘opportunities’ fraud
In our post-pandemic world, lots of people want to work from home. Credit union members who don’t have a traditional job that allows them the flexibility of remote or hybrid work may be particularly [...]
Managing a hybrid workforce – success strategies
Managers are now challenged to effectively manage staff remotely. The cadence of when employees must be “in the office” versus working remotely varies from credit union to credit union and even department to department. Managers [...]
UPDATE – Stock market today: Dow, S&P 500 hit record highs as tech stocks soar
Stocks climbed on Friday, pushing the S&P 500 and Dow Jones Industrial Average to record closing highs. The S&P 500 (^GSPC) rose 1.2% to close at 4,839. This marked [...]
Otsuka supports increased NCUA focus on consumer protection
New National Credit Union Administration board member Tanya Otsuka on Thursday strongly endorsed efforts to increase the agency’s focus on consumer protection efforts. “I support a strong consumer compliance program,” Otsuka said, at her [...]
Why the ‘Chevron Two-Step’ matters so much to banks and credit unions
The most significant banking case of my legal career involves . . . fishery management. Allow me to explain. The Loper and aptly-named Relentless cases argued at the Supreme Court on Jan. 17 concern a federal law that [...]
Nussle calls for ERTC consideration ahead of tax bill markup
America’s Credit Unions President/CEO Jim Nussle sent a letter Thursday to the House Ways and Means Committee and Senate Finance Committee urging them to fix an oversight to the Coronavirus Aid, Relief, and [...]
Nurturing financial futures: Credit unions’ responsibilities to the next generation
In our ever-evolving financial landscape, credit unions play a crucial role in shaping the financial well-being of individuals, particularly younger generations like Gen Z and beyond. With unique needs and expectations, these digital natives demand [...]
Finding purpose in 2024
We’ve entered 2024 with good intentions and strong goals. Some of us have strayed, but remember each day is an opportunity to refocus and regroup. Some of us are on track and making progress. [...]
Embracing the credit union difference: A closer look at where it shines
There has been a lot of conversation lately about the credit union difference, with some arguing that what we as credit unions hang our hat on, doesn't stand out much from other mainstream financial institutions. [...]
Your bank or credit union consumer experience hinges on repeat successes
The member or customer just walked out the door, hung up the phone or closed the chat. Phew! It’s over…you made it through. Until the next person arrives (or until the same person [...]
Budgeting for the budget
What is a budget and why do we do it? A budget is an essential planning tool for estimating your business or personal future income and expenses. A budget can be used to set goals [...]
America’s Credit Unions announces upcoming layoffs affecting 25–30% of its workforce
Credit Union National Association, doing business as America’s Credit Unions, will implement layoffs as a result of a recent merger and forecasts of business needs going forward, according to a WARN notice. The layoffs [...]