News Archives

Insourcing vs. outsourcing: 3 questions to ask

Insourcing vs. outsourcing: 3 questions to ask

Ongoing changes in the regulatory, competitive, and economic landscape are driving many financial institutions to review their credit card program strategy and evaluate whether to invest in growing an internal program or explore an outsourced [...]

Playing catch up: Top trends banks are prioritizing in 2024

Playing catch up: Top trends banks are prioritizing in 2024

In 2021, banks placed an emphasis on basic digital capability expansion. The focus landed predominantly on new payment options, better integrating uneven customer touchpoints, and simplifying at least initial online applications for improved convenience. These [...]

Understand the potential – and power – of AI

Understand the potential – and power – of AI

Artificial Intelligence (AI) has become a buzzword, evoking a mix of confusion, trepidation, and excitement among consumers and businesses alike. We aim to demystify AI's role, delineating its advantages and disadvantages (for both credit unions [...]

Interchange is the cost of doing business

Interchange is the cost of doing business

It’s not just credit unions and financial institutions that would be harmed by the Big Box Bailout bill. America’s small businesses – and the Main Streets and consumers who rely on them – stand to [...]

Capital Corner: A guide to 2024, NCUA edition

Capital Corner: A guide to 2024, NCUA edition

At the beginning of each year, it’s tempting to do a “predictions” column, where you make a lot of educated (and uneducated) guesses about the next 12 months. And as a DC observer you [...]