The key components of a trademark audit
We spend a lot of time helping credit unions acquire new assets, including new businesses. In addition, we help them protect and enhance the assets they have. A way that CUs can protect and enhance [...]
CUES News Archives
Passing on a cooperative legacy
Garth Warner, CCD, has spent his entire 40-year credit union career working for $17.2 billion Servus Credit Union and its predecessor organizations in Alberta. In the 12 years since he became president/CEO, he [...]
Purposeful Talent Development: Be intentional about removing bias from your pipeline for people
It has been wonderful to see so many organizations embracing and identifying ways they can further diversity, equity and inclusion internally and in their communities. We know that DEI is more than just helping people [...]
Putting you first
We had everything lined up and ready to go. Our new omnichannel “YouFirst” campaign, scheduled to kick off in Q1 2020, was slick, sharp and well-planned. So much time and energy had gone into developing [...]
Tech Time: Counter-espionage measures
Most cyberattacks are, essentially, espionage and call for such counter-espionage defenses as penetration testing, spying on the dark web and guarding against a ransomware attack. Penetration testing and rotating testing companies is now routine for [...]
A beacon in a storm of uncertainty
“Your organization’s values are your organization’s breath,” said Sean R. Martin, associate professor of business administration at University of Virginia’s Darden School of Business and faculty of the CUES CEO Institute. Martin [...]
Good Governance: Give your meeting minutes a makeover
Finalizing the minutes for the CUES board used to take up to six hours per meeting. But when I learned some new strategies, I was able to cut that time in half while still preserving [...]
COVID-19 heightens need to intertwine sales and service
If consumer demand for speedy innovation was high before COVID-19, it’s off the charts now. We’re coming off a moment in time when all kinds of entities—corporations, startups, restaurants, retailers, financial institutions, [...]
Six strategies to make the most of lending in the coming year
As credit union executives and industry partners set their course for lending in 2021, they share prime areas for growing auto loan and mortgage volume. 1. Reach out to millennials. $840 million/60,000-member Point [...]
It’s a wonderful credit union life
During this time of year, we are reminded of the importance of community, giving back, showing gratitude and the power of traditions. In a year with so many changes, it seems people are eager to [...]
What credit unions should know about mitigating a crisis in today’s ‘cancel culture’ environment
It seems we can barely make it a week without hearing of someone or some organization being “canceled.” And no, I’m not talking about canceling subscriptions or the bazillion cancelled events this year due [...]
Inside Marketing: The 5 elements of digital member engagement
The financial services industry has shifted toward digital banking—perhaps slowly at first, then with urgency at the onset of the pandemic. This shift is creating new member engagement opportunities for credit unions, and the [...]
NextGen Know-How: Can a leader be kind and effective?
In a recent podcast episode, Katie Couric interviewed Bob Iger, executive chairman and former CEO of Disney. Couric remarked that Iger has a reputation in the business industry of being a nice guy. She asked [...]
Agility means turning a smashed tart into a best-selling dessert
To illustrate what it means to be agile in your thinking, Francesca Gino told participants of Knowledge & Networking November the story of a chef and sous-chef at a top restaurant in Italy. Simply put, [...]
Lending Perspectives: Tips for making your auto loan approach COVID-19 proof
Last month, I shared my thoughts on the difference between our COVID-19 recession and The Great Recession from the perspective of the potential for auto loan growth in 2021. This month, I’d like to [...]