If consumer demand for speedy innovation was high before COVID-19, it’s off the charts now. We’re coming off a moment in time when all kinds of entities—corporations, startups, restaurants, retailers, financial institutions, [...]
As credit union executives and industry partners set their course for lending in 2021, they share prime areas for growing auto loan and mortgage volume. 1. Reach out to millennials. $840 million/60,000-member Point [...]
During this time of year, we are reminded of the importance of community, giving back, showing gratitude and the power of traditions. In a year with so many changes, it seems people are eager to [...]
It seems we can barely make it a week without hearing of someone or some organization being “canceled.” And no, I’m not talking about canceling subscriptions or the bazillion cancelled events this year due [...]
The financial services industry has shifted toward digital banking—perhaps slowly at first, then with urgency at the onset of the pandemic. This shift is creating new member engagement opportunities for credit unions, and the [...]
In a recent podcast episode, Katie Couric interviewed Bob Iger, executive chairman and former CEO of Disney. Couric remarked that Iger has a reputation in the business industry of being a nice guy. She asked [...]
To illustrate what it means to be agile in your thinking, Francesca Gino told participants of Knowledge & Networking November the story of a chef and sous-chef at a top restaurant in Italy. Simply put, [...]
Last month, I shared my thoughts on the difference between our COVID-19 recession and The Great Recession from the perspective of the potential for auto loan growth in 2021. This month, I’d like to [...]
Credit unions are in the risk business. The whole organization is geared around managing the risks inherent in balance sheet alchemy. This is understandable as credit unions are entrusted with their members’ savings. That’s [...]
“When we talk about leadership, it’s always good to remember that leadership is a journey. It isn’t a destination,” said Harry Kraemer, an executive partner with Madison Dearborn Partners, a private equity firm [...]
Credit unions already offer their members many different options for payments: debit cards, credit cards, online bill-pay (which typically results in an automated clearing house transaction), old-fashioned checks and wire transfer, along with digital issuance [...]
State Street, the pedestrian mall connecting the University of Wisconsin-Madison to Wisconsin’s capitol, is not your average thoroughfare. It’s a gathering place for protesters who have helped shape national attitudes about civil rights, [...]
A growing number of leaders are championing what they call conscious capitalism—building companies based on the idea their business is about more than just making a profit. Think Costco, Trader Joe’s, REI and [...]
For years, credit scores have been an industry-standard tool-for helping lenders determine creditworthiness. Under normal circumstances, they have provided a reliable indicator of whether a member will repay a loan on time. But the lending [...]
While many credit unions already leverage artificial intelligence for chatbots and handling simple member-facing questions and interactions, AI’s applications can—and should—be much broader. Innovative credit unions are incorporating AI into their member [...]
