The latest from CUES

- by Susanne Biro, CU Management

Leadership Matters: How we build and break trust

Although many of us have had to deal at some point with a senior manager who seemed to lack morals, empathy or sincerity, the majority of organizational leaders are not compulsive liars and cheats, out [...]

- by Lauren Freeman, CUES Skybox

Success with virtual employee onboarding

COVID-19 has disrupted many aspects of everyday life, with one of the most notable being work environments. Financial technology providers and credit unions across the country have quickly adapted to some or all employees working [...]

- by Steve Kaish, CU Management

Reshaping contact center roles

Emerging technologies have significantly impacted member preferences and expectations of contact centers. Members have historically become frustrated when pushed to an interactive voice response unit, wanting to “zero out” to an agent as quickly as [...]

- by Eric Salzman, CU Management

CFO Focus: Tug-of-war economy in fourth quarter

We come into the end of 2020 with historically low interest rates, historically high equities, historically tight credit markets and more serious questions than we’ve faced since World War II! The only thing that [...]

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Latest Press from CUES

CUES® Emerge five finalists named

The 2020 CUES Emerge program is one step closer to identifying the top emerging leaders in the credit union industry. Thirty up-and-coming professionals were selected to take part in the program; 24 self-selected into the [...]